Welcome to the Lumen Support Center. We're here to help you on your personal growth journey. Find answers to common questions below or contact our support team directly.
Download the app from the App Store or Google Play, create your account with your email, and complete the onboarding process. You'll be asked for your birth date to generate your personalized numerology profile.
The free version includes basic numerology calculations, one daily tarot card draw, limited journal entries, and access to community features. You can upgrade to Premium for unlimited access to all features.
Premium subscription costs $9.99 per month and includes unlimited tarot draws, advanced AI insights, detailed numerology forecasts, unlimited journal entries, and priority support.
Yes, you can cancel your Premium subscription at any time through your app store account settings (iOS Settings > Apple ID > Subscriptions, or Google Play Store > Subscriptions). Your access continues until the end of your billing period.
Our content is designed for entertainment and self-reflection purposes. While we use traditional numerology and tarot principles, readings should not be considered as professional advice or predictions of future events.
Yes, we take data security seriously. All personal information is encrypted and stored securely. We never share your personal data with third parties without your consent. Read our Privacy Policy for full details.
Yes, Premium users can export their journal entries in PDF format. Go to Settings > Data Export in the app to download your personal growth history.
To delete your account, go to Settings > Account > Delete Account in the app, or email us at support@growwithlumen.com. This will permanently remove all your data from our servers.
Try these steps: 1) Force close and restart the app, 2) Check for app updates in your app store, 3) Restart your device, 4) Ensure you have a stable internet connection. If issues persist, contact support with your device model and iOS/Android version.
Log in with the same email address you used for your original purchase. Your Premium subscription will automatically restore. If you have issues, contact support with your purchase receipt.
Still need help? Our support team is here for you:
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We're committed to supporting your personal growth journey. Don't hesitate to reach out!